Legal
Terms of service
The agreement between Board Butler and the corporation that subscribes. Written to be read by a volunteer treasurer rather than only by a lawyer.
The service
Board Butler is software for condominium corporations, homeowners' associations and similar bodies, and for the boards that run them. We provide it as a hosted service and keep it running, updated and secure.
We may change features. We will not remove the ability to export your data, and we will not put an existing feature behind a higher price for an existing subscription mid-term.
Who the customer is
The customer is the corporation, not the individual director who signed up. The person who subscribes states that the board authorised them to bind the corporation, and we rely on that.
Directors and officers hold accounts under the corporation. When a person leaves the board, their access ends and the corporation's data stays with the corporation.
Subscription, billing and cancellation
The subscription is billed per unit per month with a monthly minimum, on a month to month term. There is a free period at the start, stated on the pricing page.
You can cancel at any time, from inside the product, without contacting us. There is no early termination fee and no notice period. Cancellation takes effect at the end of the period you have paid for, and we do not refund the part-period unless we ended the service ourselves.
Prices can change with notice to the billing contact, and a change never applies to a period already paid for.
Acceptable use
Do not use Board Butler to break the law, to send unlawful communications, to attack the service, or to store data the corporation has no right to hold.
Do not share an account. Roles exist so that each person has their own, and the audit chain is worth much less when two people share a login.
Your data, and what we may do
The corporation's data belongs to the corporation. We hold a licence to process it only so far as running the service requires, and for nothing else. We do not sell it, and we do not use a customer's records to train models.
We may produce aggregate statistics across corporations for benchmarking, computed so that no corporation and no person can be identified from them.
Export and deletion
Any president or treasurer can export the corporation's complete record at any time, without asking us, in open formats, including the audit chain and the script that verifies it.
When a subscription ends the export is produced automatically. After that, the data is deleted on the schedule in the privacy policy, except where a retention rule or a legal hold requires us to keep something.
The audit chain, and who answers for it
We are responsible for the chain being append only, hash linked and anchored. The corporation is responsible for the accuracy of what it enters. A tamper-evident record of a wrong number is still a wrong number.
Compliance features are tools. They compute dates and track evidence from the rules packs we publish; they do not discharge the board's duties. The board remains responsible for complying with its statute and its governing documents, and we make no promise about the outcome of any regulatory or legal process.
Drafts produced by models
Minutes, notices, summaries and classifications produced with the help of a model are drafts. A person approves each one before it is issued, and nothing is published automatically.
Nothing the product produces is legal, accounting or engineering advice.
Third party services
Payments run through our payment platform, and using them means accepting that platform's connected account terms. Bank connections run through our banking data provider under its end user terms.
The lending marketplace is subject to the lending disclosures, which form part of these terms by reference, and to the partner lender's own agreement with the corporation.
Warranties, liability and indemnity
We provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, we exclude implied warranties. We do not promise the service will be uninterrupted or error free, and we will not pretend otherwise in order to sound confident.
Our total liability to a customer in any twelve month period is limited to the fees that customer paid us in that period, except where the law does not permit that limit.
Neither party is liable to the other for indirect or consequential loss. The customer indemnifies us against claims arising from data it had no right to put into the service and from its own unlawful use.
Governing law, and changes to these terms
These terms are governed by the law of Ontario and the courts of Ontario have jurisdiction, without displacing a consumer protection right the customer has where it is.
When we change these terms we post the new version here and tell the billing contact by email. This page has been drafted and has not yet been reviewed by external counsel, and we say so rather than showing a review date that does not exist.
Nothing here makes leaving harder
Export is a button, it is complete, and an invariant test fails the build if an approval step ever appears in front of it.