Feature
Work orders that know whose responsibility it is.
Intake from the portal, phone, email or an inspection; responsibility determination citing the declaration paragraph; vendor assignment; photos before, during and after; chargebacks; recurrence detection that turns the fourth leak into a capital issue.
Board reality
Why this is hard for a volunteer board
A resident reports a leak. Is it the unit's problem or the corporation's? The answer is in the declaration and the standard unit definition, and nobody on the board has read either recently.
The mechanism
How the butler handles it
- Step 1
Triage with the paragraph attached
By category, priority and service level, with the common-element against unit determination shown beside the paragraph it came from. - Step 2
Assign, estimate, approve
Assign to a vendor from the directory, blocked if their insurance lapsed, get an estimate, approve over threshold, and track photos and resident confirmation. - Step 3
Preventive work schedules itself
Maintenance schedules generate work orders, statutory inspections carry due dates, and deficiencies become work orders or register updates.
Record output
What it produces
Work orders with service level reporting, a preventive maintenance library and seasonal programs.
The asset register with QR scan-to-log, and mobile inspection checklists that work offline.
Statutory inspection tracking, third-party report extraction, and a utility register with consumption anomaly detection.
Keys and fobs inventory, camera footage requests with privacy controls, after-hours protocol, and amenity, parking and locker registers.
Rules pack
Ontario and Florida
Each jurisdiction is a rules pack, and the citation travels with the obligation.
Statutory inspection cadences in the Ontario and Florida packs create their own obligations with evidence requirements, so a missed fire alarm inspection shows up on the compliance calendar rather than in a binder.
Board questions
Questions boards ask
Does it work in the garage with no signal?
Yes. Inspections and photos queue offline and sync later.
Can we charge an owner for a repair?
When the determination rests with the unit, the chargeback posts to the owner's ledger with the determination attached.
What is recurrence detection?
The fourth leak in the same stack this year is flagged as a capital issue and linked to the component.
Set your corporation up this afternoon
Intake from the portal, phone, email or an inspection; responsibility determination citing the declaration paragraph; vendor assignment; photos before, during and after; chargebacks; recurrence detection that turns the fourth leak into a capital issue.